Quick checks
- Re-open Tools Manager and confirm the relevant tool is enabled.
- Confirm your selected model supports tools.
- Re-test with one simple prompt before running multi-step flows.
Common issues
Tool does not run
- Verify required input fields are present in your prompt.
- Disable unrelated tools to reduce routing ambiguity.
- Re-authenticate the integration if it uses external credentials.
Assistant answers without using tools
- Switch to a tool-capable model.
- Ask with an explicit action request (for example, “create”, “send”, “add”).
Connection appears valid but calls fail
- Check account scope and app permissions in the provider.
- Retry with a minimal test action to isolate the failing step.